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Returns & Refund Policy

At Gadget Craze (U) Ltd, we prioritise customer satisfaction and adhere strictly to Uganda's consumer protection regulations. This policy sets out the terms under which returns and refunds are processed for purchases made through https://gadgetcraze.ug.

This policy should be read together with our Terms and Conditions.

1. Eligibility for Returns

Customers may return products under the following conditions:

  • Defective or faulty products: if a product is found to be defective or not functioning as intended, it may be returned within one month of purchase for a repair or replacement.
  • Products not as described: items that do not match their description, or are significantly different from what was advertised, may be returned within seven days of receipt.
  • Unsuitable for intended purpose: if you informed us of a specific purpose for a product and it does not serve that purpose, it may be returned within ten days.

2. Conditions for Return

To qualify for a return:

  • The product must be in its original packaging, with all accessories and manuals included.
  • Proof of purchase, such as a receipt or order confirmation, is required.
  • The item must show no signs of misuse or unauthorised repair attempts.

3. Non-Returnable Items

Certain products are exempt from returns unless they are defective or not as described:

  • Perishable goods, such as batteries with a limited shelf life.
  • Personal hygiene items, such as earphones, once opened.
  • Software or digital products that have been downloaded or activated.

4. Return Process

  • Initiation: contact our customer service team within the applicable return window to start a return.
  • Assessment: once we receive the item, we inspect it to verify the claim.
  • Resolution: depending on the assessment, we offer a repair, replacement or refund.

5. Refunds

  • Method: refunds are processed using the original payment method unless otherwise agreed.
  • Timeline: once a return is approved, refunds are issued within 14 days.

6. Return Shipping Costs

  • Defective or incorrect items: we cover the return shipping cost.
  • Change of mind: the customer bears the return shipping cost.

7. Contact Us

For any questions or to initiate a return:

By applying this policy, Gadget Craze ensures compliance with Uganda's consumer protection laws and gives our customers a fair and transparent process for returns and refunds.