Questions, answered

Add what you want to the basket and check out. You will need a name, a phone number we can reach you on and a delivery address. Nothing else.

If you would rather not fill in a form, send us the product link on WhatsApp and our team will set the order up for you. Same price either way.

You get a confirmation email with your order number. That email is what makes the order official on our side, so if it has not arrived within a few minutes check your spam folder, then message us with the phone number you used and we will find it.

Keep the order number. It is the reference you use when paying and the quickest way for our team to pull your order up.

Yes. WhatsApp us on +256 758 005 360 or call +256 758 005 360 or +256 778 735 750. Same prices, same stock, same delivery. For a large order or something you want to talk through first, this is often easier.

Four. Bank transfer to Stanbic Bank account 9030023222549 or Housing Finance Bank account 1110000018142, both held in the name Gadget Craze U Ltd. Airtel Mobile Money to 0759565486. Cash to the rider when your order arrives. Or cash at our service point in Kampala.

Whichever you use, put your order number as the payment reference. That single detail is what lets us match your payment to your order without anyone having to phone anyone.

Only ever pay into these accounts. Treat any other number or account as a scam, and tell us straight away.

Yes, within our delivery zones. Please have the exact amount ready so the handover is quick. To keep every order safe:

• New customers and high-value orders get a short confirmation call before dispatch.
• Some orders need a part-deposit first, paid only to the official accounts listed on this page.
• Check that the seal is intact, then pay the rider in full before opening the box.
• The rider hands the order only to the person named on it, or to someone you have told us will receive it.

If nobody is at the address when the rider arrives, a second delivery fee may apply. See our Terms and Conditions for full details.

Yes. You can reserve an item and pay for it in stages and it is released to you once the final payment is in.

To be clear about what this is not: it is not credit and it is not a loan. Nothing is handed over before the full amount is received, so there is no interest and no agreement to sign.

No. Prices are fixed and shown in Ugandan shillings. We would rather price sharply from the start than inflate a price so it can be talked back down.

Our only website is gadgetcraze.ug, and every order is confirmed by email from us. Our official contacts are sales WhatsApp +256 758 005 360, support +256 778 735 750, [email protected] and [email protected].

Our official Facebook, Instagram and X pages all carry a verified blue tick. On TikTok, we are @gadget_craze.

We only take payment through the methods listed under "What payment methods do you accept?". If a page, profile or caller using our name gives you different details, do not pay. Report it to us on the numbers above.

In Kampala, usually the same day and often within a few hours of the order being confirmed. Over the last 120 days, three in four website orders were packed and dispatched inside four hours and nine in ten inside twenty-four.

For an order to go out the same day it needs to be confirmed between 9:30am and 7:30pm Monday to Saturday, or between 12:00pm and 6:00pm on Sunday. Anything after that joins the next run. Upcountry orders typically land within one to three days depending on the route.

It depends where you are and the exact amount is shown at checkout before you pay anything. Kampala CBD starts at UGX 5,000. Jinja, Masaka, Luwero and general upcountry are UGX 20,000. Further towns including Mbarara, Gulu, Mbale, Arua, Lira, Fort Portal, Kabale, Kasese, Soroti, Iganga and Ntungamo are UGX 30,000.

We run free delivery promotions from time to time. When one applies to your order you will see it at checkout rather than having to ask.

Yes, anywhere in Uganda. Pick your town at checkout and the fee for that route is calculated for you.

Yes. Juba is UGX 60,000, Kigali UGX 100,000, Nairobi UGX 120,000 and Tanzania UGX 150,000.

Cross-border orders take longer and depend on customs clearance, so message us before you order and we will give you a realistic timeline for your destination.

Yes. Most customers choose delivery, which is same-day in Kampala on orders confirmed within delivery hours. If you would rather collect, order online at gadgetcraze.ug first, choose collection at checkout and wait for your confirmation message. Then pick it up at our collection point: Mabirizi Complex, 3rd floor, L3 03, Kampala Road, Kampala.

Ordering online first guarantees your item is reserved and ready when you arrive. Please bring your order number and the ID of the person named on the order.

Yes. Message us and we will book another run.

If the rider already made the trip, a second delivery fee may apply to cover it. If you know in advance that you will not be there, tell us before the rider sets off and there is nothing extra to pay.

Yes. Everything we sell is genuine, sourced so that it reaches you with its manufacturer warranty intact. We do not deal in counterfeits or grey imports.

Every listing tells you the condition of the item. Everything on the site today is brand new and sealed. If we ever stock premium pre-owned or refurbished devices, the listing will say so clearly, along with the condition it is in and what cover comes with it. We will never sell you a used device as new.

The manufacturer's own warranty. How long it runs and what it covers varies by brand and by product. The documentation in the box is the authority on both, so keep it together with your receipt.

If you ever need to claim, start with us rather than hunting for the brand yourself. We will tell you what the warranty covers in your case and walk the claim through with you.

Not at the moment. Everything we list today is new, so we are not set up to take a used device as part payment.

If that changes we will publish how it works and how your device would be valued before we accept any.

Often, yes. Message us with the exact model and we will tell you honestly whether it is on its way and roughly when, rather than taking your money and leaving you waiting.

New stock arrives regularly and everything recent is listed on our Just In page.

Yes. Our Returns and Refund Policy follows Uganda's consumer protection guidelines and gives you four grounds: faulty or defective, within one month of purchase. Not as described, within seven days of receipt. Not fit for a purpose you told us about before buying, within ten days. And simply unwanted, within seven days of delivery, provided it is unopened and still sealed.

To qualify, the item needs its original packaging with accessories and manuals, proof of purchase such as your order confirmation and no signs of misuse or attempted repair.

Contact us inside the relevant window to start a return. We inspect the item, then offer a repair, a replacement or a refund based on what the inspection finds. Approved refunds go back by the method you paid with and are issued within fourteen days of that inspection.

Where an item is faulty or we sent the wrong thing, we cover getting it back to us within the delivery zones we serve, and agree the most economical method with you outside them. If you changed your mind, that cost is yours.

A few things, unless they turn out to be faulty or not as described: earphones and other personal-hygiene items once opened, batteries and similar items with a limited shelf life and software or digital products once downloaded or activated.

Our online store is open 24/7 at gadgetcraze.ug. Same-day delivery runs 9:30am–7:30pm Monday to Saturday and 12:00pm–6:00pm on Sunday.

If you have ordered for collection, our Kampala collection point on Kampala Road is open Monday to Friday 8:00am–8:00pm, Saturday 9:00am–7:00pm and Sunday 10:00am–5:00pm.

Our sales team answers on WhatsApp until 9:00pm on weekdays. An order or a question that reaches us in the evening is picked up the same night and ready to move first thing.

It depends what it is about. Picking the right one saves you a hand-off. For orders, product questions, partnerships or supply enquiries: WhatsApp or call +256 758 005 360, or email [email protected]. WhatsApp is the fastest of those.

For something you have already ordered, a fault, a return or a refund: call +256 778 735 750 or email [email protected]. That inbox is watched by the people who can actually resolve it.

Whichever you choose, quoting your order number gets you a real answer much faster than describing the item.