Questions, answered

Add what you want to the basket and check out. You will need a name, a phone number we can reach you on and a delivery address. Nothing else.

If you would rather not fill in a form, send us the product link on WhatsApp and our team will set the order up for you. Same price either way.

You get a confirmation email with your order number. That email is what makes the order official on our side, so if it has not arrived within a few minutes check your spam folder, then message us with the phone number you used and we will find it.

Keep the order number. It is the reference you use when paying and the quickest way for our team to pull your order up.

Yes. WhatsApp us on +256 758 005 360 or call +256 758 005 360 or +256 778 735 750. Same prices, same stock, same delivery. For a large order or something you want to talk through first, this is often easier.

Four. Bank transfer to Stanbic Bank account 9030023222549 or Housing Finance Bank account 1110000018142, both held in the name Gadget Craze U Ltd. Airtel Mobile Money to 0759565486. Cash to the rider when your order arrives. Or cash at our service point in Kampala.

Whichever you use, put your order number as the payment reference. That single detail is what lets us match your payment to your order without anyone having to phone anyone.

Yes, within our standard delivery zones. Please have the exact amount ready so the handover is quick.

For high-value orders we may ask for a part-deposit or a short verification call before a rider is sent out. If nobody is at the address when the rider arrives, a second delivery fee may apply.

Yes. You can reserve an item and pay for it in stages, and it is released to you once the final payment is in.

To be clear about what this is not: it is not credit and it is not a loan. Nothing is handed over before the full amount is received, so there is no interest and no agreement to sign.

No. Prices are fixed, shown in Ugandan shillings and include tax. We would rather price sharply from the start than inflate a price so it can be talked back down.

In Kampala, usually the same day and often within a few hours of the order being confirmed. Over the last 120 days, three in four website orders were packed and dispatched inside four hours, and nine in ten inside twenty-four.

Upcountry orders typically land within one to three days depending on the route. Orders placed late in the evening go out the next working day.

It depends where you are, and the exact amount is shown at checkout before you pay anything. Kampala CBD starts at UGX 5,000. Jinja, Masaka, Luwero and general upcountry are UGX 20,000. Further towns including Mbarara, Gulu, Mbale, Arua, Lira, Fort Portal, Kabale, Kasese, Soroti, Iganga and Ntungamo are UGX 30,000.

We run free delivery promotions from time to time. When one applies to your order you will see it at checkout rather than having to ask.

Yes, anywhere in Uganda. Pick your town at checkout and the fee for that route is calculated for you.

Yes. Juba is UGX 60,000, Kigali UGX 100,000, Nairobi UGX 120,000 and Tanzania UGX 150,000.

Cross-border orders take longer and depend on customs clearance, so message us before you order and we will give you a realistic timeline for your destination.

Yes, and it saves you the delivery fee. We are at Mabirizi Complex, 3rd floor, shop L3 03, Kampala Road.

Tell us when you order so the item is set aside and waiting, and bring your order number with you.

Yes. Message us and we will book another run.

If the rider already made the trip, a second delivery fee may apply to cover it. If you know in advance that you will not be there, tell us before the rider sets off and there is nothing extra to pay.

Yes. Everything we sell is brand new and factory sealed, sourced so that it reaches you with its manufacturer warranty intact.

We do not deal in refurbished units, ex-display stock or grey imports. If an item is anything other than new and sealed, we do not list it.

The manufacturer's own warranty. How long it runs and what it covers varies by brand and by product, and the documentation in the box is the authority on both. Keep it together with your receipt.

If you ever need to claim, start with us rather than hunting for the brand yourself. We will tell you what the warranty covers in your case and walk the claim through with you.

No. We only deal in new sealed stock, so we are not able to take a used device as part payment.

Often, yes. Message us with the exact model and we will tell you honestly whether it is on its way and roughly when, rather than taking your money and leaving you waiting.

New stock arrives regularly, and everything recent is listed on our Just In page.

Yes. Our Returns and Refund Policy follows Uganda's consumer protection guidelines and gives you three windows: faulty or defective, within one month of purchase. Not as described, within seven days of receipt. Not fit for a purpose you told us about before buying, within ten days.

To qualify, the item needs its original packaging with accessories and manuals, proof of purchase such as your order confirmation, and no signs of misuse or attempted repair.

Contact us inside the relevant window to start a return. We inspect the item, then offer a repair, a replacement or a refund based on what the inspection finds. Approved refunds go back by the method you paid with and are issued within fourteen days of that inspection.

If the item was faulty or we sent the wrong thing, we cover the return shipping. If you changed your mind, that cost is yours.

A few things, unless they turn out to be faulty or not as described: earphones and other personal-hygiene items once opened, batteries and similar items with a limited shelf life, and software or digital products once downloaded or activated.

WhatsApp is fastest: +256 758 005 360. You can also call +256 758 005 360 or +256 778 735 750, email [email protected], or use the contact form on our contact page.

Whichever you choose, quoting your order number gets you a real answer much faster than describing the item.