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Accepted Payment Methods

Paying a shop you have not visited takes trust. So here is exactly where your money goes, how we confirm it and what protects you if anything goes wrong. Every account below is held in the name Gadget Craze (U) Ltd, which means every shilling you send is traceable to a registered company rather than to a person.

Named company accounts

No personal numbers, no staff accounts. Every account is in the company name and can be verified with the bank.

Receipted against your order

Your payment is matched to your order number and recorded in our system, so there is always a record on both sides.

Covered by our policies

Every payment is backed by our Returns and Refund Policy and our Terms and Conditions.

Choose how you pay

Four ways, all of them traceable. Pick whichever suits you.

1. Bank transfer

Pay from any bank in Uganda or abroad using RTGS or EFT.

  • Stanbic Bank Uganda
    Account 9030023222549
    Gadget Craze U Ltd
  • Housing Finance Bank
    Account 1110000018142
    Gadget Craze U Ltd

Timing depends on your bank and the channel you use. We confirm as soon as the funds reflect.

2. Mobile Money

Send to our official company Airtel line.

  • 0759565486
    Registered to Gadget Craze (U) Ltd

Usually reflects immediately. Keep the confirmation message until your order arrives.

3. Cash on delivery

Pay our rider when your order reaches you. Available within our standard delivery zones.

  • Please have the exact amount ready so the handover is quick.
  • High-value orders may need a part-deposit or a short verification call before a rider is sent out.
  • If nobody is at the address when the rider arrives, a second delivery fee may apply.

You pay only when the order is in your hands.

4. Cash at our service point

Pay at the counter and take your receipt with you.

  • Mabirizi Complex, 3rd floor, L3 03, Kampala Road, Kampala
  • Open Monday to Friday 8:00am–8:00pm, Saturday 9:00am–7:00pm and Sunday 10:00am–5:00pm

Tell us when you order so your item is set aside and waiting.

We do not take card payments online at the moment. The four methods above are the full list, and each one is receipted the same way.

Before you send anything, read this

Online payment fraud in Uganda almost always works the same way. Someone poses as a seller and asks you to send money to a personal number or a personal bank account. Knowing our rules makes that impossible to pull off in our name.

  • We only ever receive money through the accounts listed on this page. Stanbic 9030023222549, Housing Finance 1110000018142, or Airtel Mobile Money 0759565486. All three are in the company name.
  • We will never ask you to pay a personal account. Not a staff member's own number, not a friend's account, not an account sent to you in a social media message or a WhatsApp group.
  • We will never ask for your PIN, your password or a one-time code. Nobody from Gadget Craze has any reason to know them.
  • Confirm the details with us before you send if anything looks different from this page, even slightly.

If someone asks you to pay us in any other way, stop and call +256 778 735 750 or message us on WhatsApp at +256 758 005 360. We would far rather answer a cautious question than deal with a loss.

Always quote your order number

Your order number is the reference that ties your payment to your order. Put it in the reference field on a bank transfer, or send it to us with your Mobile Money confirmation. Without it a payment arrives as an unidentified amount and someone has to call you to work out whose it is, which is the single most common cause of a delayed order.

The number is in your order confirmation email. If you cannot find it, send us the phone number you ordered with and we will look it up.

What happens after you pay

  1. We verify the payment against your order number and confirm the amount received.
  2. Your order is released for dispatch or collection. Orders confirmed between 9:30am and 7:30pm Monday to Saturday, or between 12:00pm and 6:00pm on Sunday, go out the same day.
  3. You get it, then you are still covered. Your order remains protected by our returns windows and the manufacturer warranty that comes with the product.

If a payment goes wrong

It happens. A transfer lands short, a reference is missed, a bank sits on funds over a weekend. Send us your order number and the confirmation message or transaction ID, and we will trace it with you.

We are not able to control how long a bank or a mobile money provider takes, but we will tell you honestly what we can see on our side rather than leaving you guessing.

If an order is cancelled before dispatch, or a return is approved, refunds go back by the method you paid with and are issued within the timelines set out in our Returns and Refund Policy.

Help with a payment

Email [email protected] or call +256 778 735 750.

Gadget Craze (U) Ltd, Mabirizi Complex, 3rd floor, L3 03, Kampala Road, Kampala, Uganda.