Frequently Asked Questions

Gadget Craze is an electronics goods retailer specialising in the latest brand new, authentic gadgets. We pride ourselves on providing the big brands you know and love with a service that you can trust time and time again.

The Gadget Craze team consists of dedicated experts in the industry. We’re passionate about the latest tech and bringing it to the Ugandan market, working year-round to ensure the best products are available to our customers.

Yes, we do offer payment installment plans. You are able to reserve an item and pay for it in installments. After the final installment, the gadget will be delivered to you/available to collect from our store.

Please note that this is not to be confused with a credit agreement, where the product is delivered before payment is completed. Gadget Craze does not provide credit agreements.

Our prices are not negotiable, the advertised price is always the best and final price we can offer.

Yes, we only sell brand new, authentic products – no refurbished or preowned items.

No, we only deal with brand new products and this means we cannot accept used/preowned goods as part of a transaction.

Absolutely, the price you see online is the same as our price in store and vice versa.

As standard, a delivery fee will be applied based on your location. However, there may be times when we are running a free delivery promotion, in which case you will be notified and refunded if necessary.

Definitely! However, a second delivery fee may be charged to cover the additional time, fuel etc.

We do not offer refunds or cashbacks, but rest assured, in the unlikely event of a manufacturing error you are covered by warranty and Gadget Craze will of course assist in resolving the issue.

At the point of sale, all products are guaranteed and will be delivered to you brand new in perfect working condition.

After the point of sale, standard manufacturer warranty will apply. For the exact duration and terms of the warranty, please refer to the documents that come with your gadget where the manufacturer will explain their warranty coverage in full detail.